Last Updated: 08/06/2026
At Idukki Spices & Herbs Private Limited, your trust matters to us. We respect your privacy and are committed to protecting the personal information you share with us through our website, online store, WhatsApp, email, social media, or any other customer support channel.
This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal details
Name, phone number, email address, billing address, and delivery address.
Order details
Products purchased, order value, payment status, delivery details, and order history.
Payment information
We may receive payment confirmation from payment gateways. We do not store your full card details, UPI PIN, or banking passwords.
Website usage information
Pages visited, products viewed, device type, browser type, IP address, and basic website activity.
Communication details
Messages sent through contact forms, WhatsApp, email, or customer support channels.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Send order updates, invoices, and delivery information.
- Respond to your questions, complaints, or support requests.
- Improve our website, products, and customer experience.
- Share product updates, offers, gifting information, or brand news, only when allowed.
- Prevent fraud, misuse, or unauthorised activity.
- Meet legal, tax, accounting, or regulatory requirements.
3. Cookies and Website Tracking
Our website may use cookies and similar tools to improve your browsing experience.
Cookies help us understand how visitors use our website, remember basic preferences, improve page performance, and show relevant product information.
You can manage or block cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.
4. Sharing of Information
We do not sell your personal information.
We may share limited information with trusted service partners only when needed to run our business. This may include:
- Courier and delivery partners.
- Payment gateway providers.
- Website hosting and technology service providers.
- Customer support tools.
- Marketing and communication platforms.
- Legal, tax, or government authorities when required by law.
These partners are expected to handle your information safely and only for the purpose for which it is shared.
5. Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.
However, no website or online system is fully risk-free. We encourage you to keep your account details, payment information, and passwords safe.
- Data Retention
We keep your personal information only for as long as needed for order processing, customer support, business records, legal compliance, tax records, and dispute resolution.
When the information is no longer required, we may delete it or keep it in a secure archived form as allowed by law.
7. Your Rights
You may contact us to:
- Access the personal information we hold about you.
- Correct your personal information.
- Request deletion of your personal information, where allowed by law.
- Withdraw consent for marketing messages.
- Ask questions about how your information is used.
To make a request, please contact us using the details given below.
8. Marketing Communication
We may send you updates about new products, spice packs, gifting options, offers, recipes, and brand stories.
You can choose to stop receiving marketing messages at any time by contacting us or using the unsubscribe option, where available.
Important order-related messages may still be sent even if you opt out of marketing communication.
9. Children’s Privacy
Our website and products are meant for general customers and are not directed at children. We do not knowingly collect personal information from children without proper consent.
If you believe a child has shared personal information with us, please contact us so we can take suitable action.
10. Third-Party Links
Our website may contain links to third-party websites, payment gateways, delivery tracking pages, or social media platforms.
We are not responsible for the privacy practices, content, or security of these third-party websites. Please read their privacy policies before sharing any information with them.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new updated date.
We encourage you to review this page regularly to understand how we protect your information.
12. Contact Us
For privacy questions, data requests, or complaints, you can contact us at:
Idukki Spices & Herbs Private Limited
Email: idukki.spicesandherbs@gmail.com
Phone: +91-+91-9496545955
Website: www.idukkispices.in
Address: Vazhureth Building, Mahadevikadu, Karthikapally, Alappuzha, Kerala 690516